Terms and Conditions
TERMS AND
CONDITIONS
By
placing
an
order
with
Cubicles.com,
customer agrees to the latest Terms and
Conditions posted onto its website.
GENERAL INFORMATION
Prices shown are list prices. Cubicles.com
reserves the
right
to
make
changes
in
design or construction without prior notice.
AVAILABILITY
Cubicles.com
maintains
a
high
level
of
inventory in our In Stock Program throughout
our regional distribution centers. Our inventory
is refilled on a regular basis, and orders are
filled on a first come first served basis once a
confirmed order is
placed
and
an
order
acknowledgement is received. A 50% deposit
is required in order to hold inventory based on
availability. Cubicles.com will hold product up
to 30 calendar days. Deposit will be forfeited
after this period unless a written cancellation
request
is
submitted
within
30 calendar
days
or
a
confirmed
purchase
order
is
received.
Please
note:
large
orders
may
require an extended lead time. In the event an
item is not available, two options may apply
that require written authorization from the
dealer:
•
OPTION 1
Partial ship available quantity and back order
remaining items — minimum drop off charges
(if applicable) apply to BOTH the initial partial
shipment as well as any subsequent back order
shipments.
•
OPTION 2
Hold until complete order is available through
Cubicles.com's regular inventory replenishment
for the distribution center where the order is
being fulfilled.
SPECIAL ORDER OR CONTAINER
ORDER PROGRAM
A 50% deposit is required to enter your order
into production. A minimum quantity is required,
please call for details. Products are shipped to
any point of destination within the continental
USA in approximately 12–16 weeks.
ORDERING PROCEDURE
An approved credit application is required
to open a Cubicles.com account and process
an order.
Orders
can
only
be
accepted
from authorized Cubicles.com dealers. Orders
from
customers
without
a
previous
Cubicles.com credit rating will have to be
pre-paid. Cubicles.com does not accept verbal
purchase
orders
or
revisions.
Orders
are
accepted via email only. Please email purchase
orders to your assigned CSR.
ORDER ACKNOWLEDGEMENT
Cubicles.com sends acknowledgements on
all
orders.
Please
review
the
acknowledgement carefully
and
advise
us
immediately of any discrepancies. The Order
Acknowledgment
is the
final
agreement
between Cubicles.com and the
customer,
superseding
all
previous communication
regarding that order.
CANCELLATION AND ORDER
CHANGES
•
IN STOCK PROGRAM
Cancellations or revisions will not be accepted
after the order has shipped.
•
SPECIAL ORDER PROGRAM
Cancellations or revisions will not be accepted
after the order has been acknowledged and
entered into production and any deposit made
will be forfeited. All shipments are FOB point of
shipment. Pricing is based on standard delivery
(8am
to
5pm
Monday
through
Friday).
Cubicles.com reserves the right to select
the most
appropriate carrier and routing on all shipments.
Orders
requiring
special
delivery
services
(including but not limited to the following) will
incur additional charges: Assembly charges,
Inside delivery, Installation, Call before delivery,
No dock delivery, Non standard delivery time,
and Residential delivery.
CLAIMS
•
Freight Damage | Refusals | Shortages
Cubicles.com
Customer
Service
will
administer the filing of these claims if the order
is shipped via our designated carriers. All
claims must be filed with Cubicles.com within
15 calendar days of receipt of goods. Claim
will be disputed if product is moved from
original ‘ship to’ location. In order to expedite
the process, you will need to send us a copy of
bill of lading with notation of any visible
damages, refusals or shortage. Cubicles.com
will not be responsible for filing claims if order
is
shipped
via
the
customer’s
selected
carrier.
•
MANUFACTURING DEFECT CONCEALED
DAMAGE
Claims for a manufacturing defect or concealed
damage must be filed with Cubicles.com within
15 days of receipt of goods. In order to process
your claim, we will need a digital photo and a
properly fill Cubicles.com claim form
•
WARRANTY ISSUES
Claims for warranty issues must be filed with
Cubicles.com. Original invoice number, detailed
description of issue(s) along with a digital picture
will be needed at the time the claim is filed.
*All claims MUST be filed through Cubicles.com’s
website.
Fabric and finish colors may vary in catalog
reproduction and dye lot.
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